FAQ

About TIMEMORE

TIMEMORE is an original coffee appliance brand founded in 2012, headquartered in Shanghai, focusing on the development of pour-over coffee accessories. Currently, our products are sold in more than 60 countries around the world, and occupy the first place in the sales of coffee-related categories in China and some other countries.

TIMEMORE specializes in four main product ranges: Coffee Grinder, Pour-over Kettle, Coffer Scale and Coffee dripper, etc. We aim to form a complete coffee brewing solution. Among our products, Chestnut C series, Black Mirror basic series and Fish Smart series are the hot-selling items worldwide.

TIMEMORE's product design philosophy rests on “Professional, Aesthetics, Ease of use, and Honesty”. We seek coffee extraction professionalism, design aesthetics, user experience, and provides honest materials, price and service as well.

About Products

1.What is the capacity of the hopper?
- The hopper capacity for both 064 and 078 series is around 30g.

2. Which grinder is stepped and which one is stepless, what are the differences?
- Our 078 is a stepped grinder, where you can feel the dial clicking when turning it. However, the 064S and 078S grinder have stepless adjustment to better fit espresso demands. When turning the dial to adjust the coarseness, you will not feel any clicking; it will be very smooth, allowing for very slight adjustments.

3.What is the voltage of the grinder?
- This grinder is default 100-120V, it cannot be used in 220-240V regions.

4.What size of the portafilter will the catch cup fit?
- The diameter of the catch cup for both the 064 and 078 series are around 57mm, therefore it fits the 58mm portafilter.

5.Is there an auto-off function?
- The grinder will automatically turn off after being operated for 60 seconds. You can also turn off the grinder using the physical button.

6.Can I leave the lid open when grinding?
- We recommending closing the lid after pouring in the beans to avoid pop-corning issue.

7.When will the accessories (Sculptor related) be available?
- For the sculptor series, we are planning to sell the hopper extension as well as the burrs. Pre-order is expected to start around late April. Please note that we are selling the burrs mainly for maintenance purposes.

8.If I order now, when will I receive my grinder?
- Due to a large volume of orders, delivery will take relatively longer. However, we will notify you via email when shipment for your order starts.

- NOTE: For 064S BLACK, 064S WHITE, 078 BLACK, shipment is expected to start in June.
For the rest of the models (078S BLACK, 078S WHITE, 078 WHITE), you should receive the grinder around Mid May if you order it now.

Kindly find the link below to download the video how to calibrate please.

Black Mirror Plus

Nano Scale

Make sure you use 5V 1A charger.

It can't support fast charge. We limit its current to protect the PCBA.

If you use fast charge, it either cant charge or can charge with only a few power.

If you are using a 5V/1A charger, please contact the seller to replace or refund please.

It' s not recommend to heat it directly with any cooker like induction, gas burner or stove etc.

Because the bottom may get deformed and the painting may get damaged if you heat if directly.

We only recommend that you put hot water inside.

G1 /Slim /Nano/ G1 Plus/ Slim Plus

0.08 mm = 80 microns per click  

Chestnut X      

Major dial: 0.08mm = 80 microns per click

Minor dial: 0.015mm= 1.5 microns per click